Overview

Most supervisors FAIL because they can’t handle the pressure and expectations that come with the position. Their inability to perform or execute the basic management tasks, like planning, organizing, coordinating, staffing, directing, controlling, and evaluating also causes serious performance challenges to most supervisors. Inevitably, most of them struggle within their first few years in the role, driving down productivity, morale, employee engagement and often achieving poor results.

This program is developed to equip participants with a broad range of supervisory skills, tools and mindset that can be utilized for different people and in different situations to inspire and achieve results.

Areas covered

• What is required of you? Insights into your role and responsibilities
• Transitioning from an individual contributor into an effective supervisor
• Skills, behaviors, models that make good people
• Broadening your operational thinking – connecting people, processes and technology
• Emotional competence – the main predictor of supervisory effectiveness
• Fundamental tools for positive influence in supervisory role
• The life cycle of the employee in the organization: what each stage means to you as a supervisor.
• Creating value for your bosses and the organisation
• Promoting your bosses’ – meeting needs and expectations
• Handling Difficult Conversations and the importance of assertiveness
• Managing poor and under performance conversations