Overview

Administrative assistants have to cover different roles, are constantly juggling a wide array of tasks and have to deal with many people on a daily basis. They are the backbone of any organization and office.

This training program is designed to equip administrative assistants with the essential skills and knowledge required to enhance efficiency, productivity, and professionalism in their roles. The course covers key areas such as office management, communication, technology, business etiquette, and problem-solving, ensuring that participants are well-prepared to handle their responsibilities effectively.

Areas covered

• Key skills for success (organization, communication, multitasking)
• Professional ethics and workplace etiquette

• Time management and prioritization techniques
• Handling correspondence (emails, letters, and memos)

• Handling difficult conversations and conflict resolution
• Customer service and stakeholder management

• Workplace etiquette and dressing for success
• Networking and building professional relationships
• Managing stress and maintaining a positive attitude

• Managing logistics for in-person and virtual events

• Critical thinking and decision-making skills
• Handling workplace challenges effectively
• Adaptability and resilience in fast-paced environments