Overview

Workplace conflict is inevitable when employees of various backgrounds and different work styles are brought together for a shared business purpose. Conflict results from people having different needs, opinions, expectations, and often completely different individual perspectives. If well managed, conflict can provide a powerful avenue for innovative solutions, cohesive relationships, and significant personal and professional growth.

This program is designed to develop participants’ knowledge and skills with practical conflict resolution and management techniques and strategies that managers and team leaders need to effectively utilize when dealing with conflict in the workplace. Participants will learn from workplace conflict situations the leadership approaches that can turn potentially toxic relationship situations into opportunities for productivity and growth.

Areas Covered

• From difficult to transformative: why it is worth having difficult conversations.
• Difficult conversation: transparency and accountability
• Defining a conflict and an argument within the organizational context
• Exploring main causes of conflict in your organization
• Main actors in a conflict and their emotional positions
• Conflict manifestation and understanding of changing behaviour.
• Understanding conflict management and transformation: The theoretical contexts (overview)
• Conflict management and transformation approaches – detailed discussion
• Reactive vs proactive approaches to conflict management
• Conflict Management Strategies: shifting from process to resolution.
• Applying positive leadership psychology in conflict management
• Managing the emotional side of conflict in the workplace