Overview

Today’s Admin professionals need to be versatile, tactful, organized, pro-active, and able to think on their feet at a moment’s notice. Not only exceptional organizational and management skills are essential, but also presentation skills, diplomacy, perception and an unparalleled ability to communicate effectively and productively with people at all levels.

Designed carefully to enhance existing skills, this intensive Masterclass will provide you with a complete set of tools and techniques to deal with every aspect of your everchanging professional role. You will walk away with a manager’s perspective for problem-solving, planning and coordinating; create rapport and gain influence; improve interpersonal interaction; increase productivity and contribute more to your organization.

Areas covered

• The changing role of Personal Assistants and Executive Assistants
• Identifying the impact and consequences for organisational changes
• Synchronizing your role with that of your executives
• Communicating with your manager and colleagues on equal footing
• Balancing the demands of more than one manager
• Developing commercial understanding of your organization
• Overview of project management and event management for ESs/PAs
• Strategies to avoid traps to fall into when under pressure
• Understanding verbal and nonverbal communication
• Acting on behalf of your managers – making decisions
• Managing your managers’ and teams’ expectations
• Interacting effectively at all levels – dealing with difficult people
• Understand and overcome your personal doubts and fears