Overview

The transition from an individual contributor to a managerial role represents a profound psychological adjustment as new managers contend with their new responsibilities. They undoubtedly face heavy scrutiny for the performance levels of their teams, and because of pressure, they tend to engage in poor management and leadership styles.

This program provides tailored, talent-driven solutions to equip New Managers with knowledge and skills to lead others; win their trust and respect and drive frontline performance more confidently and competently. It is designed to transition “accidental” managers into on-purpose and productive professionals.

Areas covered

• Understanding Management, People Management and Productivity
• Core frontline management competences that drive consistent performance
• The new Manager pitfalls: behaviors that undermine frontline influence
• Embracing the changes -role change, skills change, and expectations change.
• Managing the people- performance, growth, engagement and behaviour
• Understanding your emotions and the ability to use it to manage people.
• Fundamental tools for positive influence in managerial role
• The challenge of managing peers, friends, insubordinate, elderly and experienced employees in your team
• Managing Upwards – Setting effective boundaries with your bosses
• Engaging your boss in dealing with moments of conflict
• Performance management and appraisal process
• Understanding the management behaviors that drive consistent performance.
• Managing poor performance and engaging in tough conversations